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| Copyright © 1999-2008, Overland Solutions (UK) Ltd, all rights reserved Telephone: +44 (0) 1795-663300 Fax: +44 (0) 1795-662686 Copyright Returns & Refunds Security Shipping Terms & Conditions |
| RETURNS & REFUNDS |
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| 1.0 - RETURNING UNWANTED GOODS | ||||
| The Overland-Solutions (UK) Ltd goal is to guarantee the very best in quality, and wants you to be entirely satisfied with all your products purchased from our internet store. Should you wish to send back or exchange any products ordered, you can do so within a period of 14 days. We must be notified of all returns prior to sending back by sending an e-mail to: sales@overland-solutions.com The law states that you have the right to withdraw from your purchase of an item within 7 days from the day after the item was delivered to you. This applies to all items except for any digital items that may have been downloaded as part or whole part of a purchase. We also regret that we are not able to accept cancellation of the purchase of video, DVD, and audio CD where any seal, shrink-warp, security tagging are not intact, and that has been subsequently removed before return. To qualify, the product must be returned in new condition with your original receipt. The original box and packing must be returned in new condition or a 20% restocking charge will be deducted from your refund. Any refunds will be made in the method you paid, once the item has been received back with us at our premises. One off items that have been made specifically to your specifications and which cannot be re-stocked are defined as non-returnable items. Items of clothing that have been worn cannot be returned for health and safety reasons. Products that have been neglected, misused or abused are not returnable. This includes items damaged from liquids, or where odors (tobacco, smoke, pets, etc.) exist. Note that unfortunately postage on any items returned in this manner will not be refunded, unless we delivered to you in error, or the goods were faulty (see FAULTY GOODS) |
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| 2.0 - FAULTY GOODS | ||||
| Within 28 days of receipt In the unlikely event that any goods are found to be defective or faulty due to workmanship, these shall be replaced immediately at no extra cost to you. Please advise us within 7 working days of receipt of the goods. Overland-Solutions (UK) Ltd must be notified of all returns prior to sending back - Your transaction reference must be quoted in all correspondence. If we are unable to replace any goods, then we shall make a full refund of the total amount. Outside 28 days of receipt See 5.0 - Warranty in the Terms & Conditions |
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| 3.0 - DAMAGED GOODS | ||||
| Please try to check your delivery on receipt. If signing for goods that
are damaged please sign as 'damaged'. Use 'unchecked' if you are not able to be there at the time of delivery. In the unlikely event that your order is received damaged please contact us on +44 (0) 1795-663300. Please retain the original packaging for returning your order. |
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| 4.0 - PERISHABLE ITEMS | ||||
| We cannot accept the returns of perishable good i.e. food, chocolate etc.
Cancellations for this type of product can only be acceptable before the item is dispatched. |
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| 5.0 - SHORTAGES | ||||
| It is your responsibility to sign for the correct number of packages as
shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and please advise us at the following E-Mail address, quoting your transaction reference within 7 days of delivery - sales@overland-solutions.com |
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| WE RECOMMEND THAT YOU OBTAIN PROOF OF POSTING WHEN YOU RETURN ANY GOODS TO US |
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| Copyright © 1999-2008, Overland Solutions (UK) Ltd, all rights reserved Telephone: +44 (0) 1795-663300 Fax: +44 (0) 1795-662686 Copyright Returns & Refunds Security Shipping Terms & Conditions |